Operations Manager

Operations Manager makes sure that every improved cookstove is real, verified, inspected and in use – and that the evidence for it is audit-ready at all times. The role leads three units: the Call Center, Quality Assurance, and Monitoring & Evaluation. The guiding principle for the role: plan early, monitor closely, QA daily, reconcile regularly, document everything, escalate risks early.

Key responsibilities include leading the Call Center to set weekly priorities and verification targets, ensuring 100% of partner records are verified within a specified window, and raising productivity by setting daily targets and tracking success rates and turnaround times; leading Quality Assurance to inspect stoves at partner sites and in the field, using findings to evaluate performance and scaling inspection capacity; planning and running Monitoring Periods, preparing samples, surveys, Kitchen Performance Tests, baseline monitoring and spot checks, recruiting and training enumerators who must pass competency checks, preparing field logistics, reviewing submissions daily and providing feedback; engaging partners timely with clear updates, preparing and reconciling weekly and monthly budgets for the three units with full supporting documents, and supporting Finance month‑end close with budgets, receipts and variance explanations; setting quarterly work plans for team members, reviewing progress monthly, addressing performance gaps within two weeks, running quarterly skill‑development sessions, proposing at least three improvement initiatives per quarter with problem, solution, owner, timeline and benefit, submitting a one‑page monthly memo covering progress and support needs, and maintaining a weekly team tracker and risk register covering data, field, partner, audit and financial risks.

Qualifications and competencies: a Bachelor’s degree in Development Studies, Environmental Science, Statistics, Business Administration or a related field (master’s degree is an advantage); at least 5 years of experience in the field.