Store Manager - Dial a Bed - Pinelands (Cape Town)

Responsibilities

• Planning and coordinating store operations
• Overseeing the selling of products to customers
• Ensuring service excellence

Qualifications

• Matric certificate (Grade 12)
• 3 - 5 years’ experience in a furniture retail environment, with experience in a managerial or supervisory role
• Proven sales track record of at least 6 months
• Industrial Relations experience

Skills

• Good communication skills
• Planning, organizational and time management ability
• Good knowledge of Sales Techniques
• Computer literate
• Good Leadership skills
• Excellent leadership, interpersonal and communication skills
• Ability to work a flexible schedule
• Ensure customer satisfaction by executing customer service strategy
• Figure and admin orientated
• Management Experience
• Organized and thorough
• Profit and turnover driven
• Able to manage risk within the store
• Strategic Sales Planning
• Managing the Sales Process
• Customer Value Management
• Excellent MS Office Skills
• Excellent verbal and written skills
• Excellent people’s skills

Behaviours

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Effectively building formal and informal relationship networks
• Building strong customer relationships and delivering customer-centric solutions
• Making good and timely decisions
• Anticipating and adopting innovations in business-building digital and technology applications
• Creating a climate where people are motivated to do their best
• Using feedback and reflection to gain productive insight into personal strengths and weaknesses
• Good verbal/written communication skills and good organisational skills
• Strong organizational and planning skills
• The ability to multi-task in a fast-paced environment
• The ability to work independently
• The ability to take initiative
• A high level of attention to detail

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act

Key Duties

• Take direct responsibility for the profitability of the store
• Ensure staff are taught correct sales procedure and have a good knowledge of the product
• Maintain a high level of customer service
• Assist customers and provide information
• Ensure complaints from customers are resolved quickly
• Inform staff of new lines and any changes to the prices
• Manage staff rosters
• Coordinate and conduct stock takes
• Keep and analyze records of sales figures and financial transactions
• Implement and oversee security procedures
• Manage staff when necessary