Senior Facilities Manager

Senior Facilities Manager

Tsebo Facilities Solutions

Polokwane

Part Time

Tsebo Facilities Solutions is looking for a Senior Facilities Manager to provide leadership and operational direction for facilities management services, ensuring high-quality service delivery, compliance with Service Level Agreements (SLAs), and maximum customer satisfaction. The role is responsible for aligning operational outputs with contractual obligations, managing risks, and maintaining safety, quality, and financial performance standards. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities:

• Service Level Agreement (SLA) Management Review all external service provider SLAs and assess compliance with FM output specifications Ensure monitoring and audit processes meet contractual and regulatory requirements Evaluate reporting structures internally and externally
• Operations & Team Management Review and improve organisational structures, reporting lines, and job roles Lead, coach, and develop site management and operational teams Align team outputs with contract requirements, FM specifications, and business objectives Drive team engagement, training, and succession planning (including BEE compliance) Manage employee relations in line with labour legislation and company policies
• Customer Relationship Management Build and maintain strong client relationships at all levels Establish effective and proactive communication channels with customers Ensure service delivery meets or exceeds customer expectations
• Occupational Health and Safety (OHS) Ensure full compliance with OHS Act and statutory requirements Maintain and monitor safety systems, procedures, and appointments Conduct audits and implement corrective actions where required
• Reporting & Governance Ensure accurate and timely reporting (internal and external) Facilitate and attend management meetings and maintain records Monitor action items and ensure follow-through
• Risk Management Identify operational and technical risks Develop and implement mitigation strategies Work closely with technical teams to manage risks effectively
• Quality Management Implement and monitor quality systems in line with project agreements Ensure compliance with IMS (Integrated Management System) standards Monitor service delivery performance and drive continuous improvement
• Financial Management Manage OPEX and CAPEX in line with budget and contract requirements Review financial reports and variance analysis Ensure adherence to financial policies and approval frameworks
• Document Control Maintain and update the document library at site and regional level Ensure all contract and compliance documentation is accurate and accessible Conduct periodic checks and corrective actions
• SHEQ Compliance Ensure adherence to ISO 9001, ISO 14001, and ISO 45001 standards Promote a strong safety, health, environmental, and quality culture

Skills and Competencies:

• Technical Skills Strong financial and commercial acumen Understanding of facilities management systems, equipment, and materials Knowledge of SLA and contract management Sound knowledge of OHS legislation and compliance Understanding of labour relations and relevant legislation (LRA) Proficiency in MS Office (Word, Excel, PowerPoint, Projects) Valid driver’s license and own transport
• Behavioral Competencies Deciding and Initiating Action – Takes ownership and makes timely decisions Leading and Supervising – Provides direction, motivates teams, and develops talent Relating and Networking – Builds strong internal and external relationships Presenting and Communicating – Communicates clearly and confidently Formulating Strategies and Concepts – Thinks strategically and aligns operations to long-term goals

Qualifications:

• Minimum Qualifications Matric Relevant tertiary technical qualification
• Experience 5–10 years’ relevant facilities management experience
• Proven experience in managing operations, teams, and service contracts