Relationship Officer Supervisor - Group Lending-2

,

for section headers,

• for list items. Must preserve all original content word-for-word, no adding/removing. Must not add CSS classes, inline styles, no
  , no
  . Must return only HTML. We have raw text with many HTML tags already (like

  ,
  , , , etc). We need to strip those and produce our own semantic HTML. We must preserve content exactly as given, word-for-word. So we need to extract the textual content from the given HTML, ignoring tags, but preserving the text and whitespace? The instruction: "Preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase". So we need to output the same textual content, but formatted with our tags. Thus we need to parse the given job description text (the HTML snippet) and extract the plain text content, preserving line breaks? Probably we should treat line breaks as spaces? But we need to output paragraphs and lists. We need to identify sections: Intro paragraph(s), Employee Contract Type, Job Description (with subsections: Specific responsibilities, MAJOR RESPONSIBILITIES with subparts, KNOWLEDGE, SKILLS AND ABILITIES, CORE CAPABILITIES, DISCLAIMER, Applicant Types Accepted). We need to use

  for section headers (e.g., Responsibilities, Qualifications, Requirements, Education, Experience, Skills, How to Apply, Key Duties, About the Role). However the given text uses different headings: "Employee Contract Type:", "Job Description:", then within that "Specific responsibilities", "MAJOR RESPONSIBILITIES", then subheadings like "Staff recruitment and Training 20%", "Monitoring (40%)", etc. Then "KNOWLEDGE, SKILLS AND ABILITIES", then "CORE CAPABILITIES", then "DISCLAIMER;-", then "Applicant Types Accepted:". We need to map these to

  tags. The instruction: Use

  for section headers (e.g. Responsibilities, Qualifications, Requirements, Education, Experience, Skills, How to Apply, Key Duties, About the Role). It doesn't say we must only use those exact words; we can use any section header as

  . So we will wrap each heading in

  . For subheadings like "Staff recruitment and Training 20%" maybe also

  ? But they are within MAJOR RESPONSIBILITIES; maybe they are subsections. Could also treat them as

  as well. But we need to decide. We also need to use

  • for list items (duties, requirements, qualifications, skills). The bullet points currently are lines starting with "•". We need to convert each bullet to
  • inside a
    . Also there are some paragraphs that are not bullet points. We must preserve all content word-for-word, meaning we cannot change the wording of bullet points, but we can change formatting. We must not add any extra text. So we need to output exactly the same sentences, but wrapped in tags. We need to strip out original HTML tags like

    ,
    , , , etc. Also need to handle HTML entities like + (which is +) and & (which is &). We need to preserve the characters as they appear originally? The original text includes "31,000+" which should be "31,000+". The instruction says preserve ALL original content word-for-word. Does that mean we should keep the entity as is? Usually "word-for-word" means the visible text, but the source includes HTML entity. However they said plain-text job description. The input includes HTML tags but we are to output clean semantic HTML. Likely we should decode entities to the actual characters, as that is the content. But "preserve ALL original content word-for-word" could be interpreted as we should not change the wording, but we can decode entities because they represent the same character. Safer to keep the visible text as intended: "31,000+". Similarly "&" should be "&". We'll decode. We also need to remove stray numbers or formatting artifacts? That was from first part but now second part says preserve all content. So we keep everything. We need to ensure no
    tags. So we need to convert line breaks into appropriate block tags. Let's extract the plain text from the given HTML snippet. I'll copy the snippet and manually extract. Given:

    With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
    
    Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

    Employee Contract Type:

    Local - Fixed Term Employee (Fixed Term)

    Job Description:

    Specific responsibilities

    • To supervise and monitors the daily activities of the Relationship Officers

    • Lead and supervise group lending team in conducting accurate marketing and

    promotion of VFT products

    • Visit and verify all newly formed groups and clients before approval.

    • Monitor field activities by visiting groups and clients.

    • Conduct follow up visits with existing clients according to the monitoring schedule.

    • Handle client complaints promptly and ensure timely resolution.

    • Drive branch performance through assigned staff to achieve targets for Saving,

    Insurance and Loan related (disbursement, portfolio growth, Portfolio Quality, and

    number of clients).

    • Support and oversee loan disbursement to ensure compliance with VFT procedures.

    • Hold group lending team meetings to review performance and provide coaching timely

    • Maintain strong portfolio quality through close monitoring and proactive risk

    management.

    • To conduct regular performance evaluation of the Relationship Officers, and

    recommends any promotion or termination to the Business Center/Branch Manager

    and /or Regional Manager.

    • To Ensure 100% on-time collection or enforces “zero tolerance against missed loan

    payments.”

    • To Perform other tasks as may be prescribed by the Supervisor or Management.

    MAJOR RESPONSIBILITIES

    
    
    

    Staff recruitment and Training 20%

    • To identify staff needs based on business case and market potential

    • To plan & Coordinates recruitments in collaboration with BCMs/RMs and P&C where needed

    • To identify training need for different cadre of Relationship Officer

    • To coaches, encourage, and mentor Relationship officers

    • To plan & coordinates trainings in collaboration with P&C for Relationship Officers

    • To spot emerging talents from team for higher position

    
    

    Monitoring (40%)

    • To monitor Relationship Officers performance on daily basis

    • To Monitor the performance of Savings,Insurance and loans offered to clients

    • Take timely corrective measures to address any deviation from the standards of the implementation and performance of all loan products and other financial services

    • Validates information received from Relationship Officers regarding default payments, business activity and other issues that concerns the business

    Coordination 20%

    • To work with Business Center Managers/Regional in developing and

    implementing an expansion and market penetration program Including new

    products and expansion into new areas, and in identifying new business opportunities

    • To develop a roll out and/or scaling up plan which includes, location, staffing plan, required budget and projections

    • To oversee/implement the recruitment/hiring/onboarding of Relationship Officers in collaboration with BCMs and P&C

    • To liaise with IT to set up necessary technology and platforms for loan processing and monitoring

    • Support Relationship Officers in build a pipeline of potential borrowers.

    • Support management in putting forward cases for scaling up business and products

    • To ensure all required documents for loans are correct and sent to Credit hub for approval

    
    

    Reporting (10%)

    • Ensure proper reporting of loans in core banking system

    • Prepares performance reports and analytics on a daily, weekly and monthly basis and

    share to stakeholder

    • Take remedial actions basing on analytics and share with stakeholders.

    
    

    Market Surveys and lesson learnt (10%)

    • Coordinate and support impact surveys as needed

    • Collect and share lessons learned with other stakeholders of the business of the bank

    • Reaching desired number social impact including number of Children impacted, and women and coverage.

    KNOWLEDGE, SKILLS AND ABILITIES

    Minimum education, training and experience requirements to qualify for the position:

    List academic, technical skills or other knowledge required as a minimum qualification for this

    position.

    • University Degree /Diploma in economics, Rural development, Agri finance,

    accounting, Community development, finance or business administration.

    • Minimum of 2 years’ sales and credit management with at least 1 years’ experience in

    training and coaching teams.

    • Extensive expertise in statutory and regulatory frameworks governing banking practice

    with advanced knowledge of lending practices as well as the design and administration

    of bank's products and services.

    • Very good on communication, people management and marketing skills

    • Very good analytical skills (including the use of excel in analyzing data and reporting

    List additional work experience required as a minimum qualification for this position

    • Proficient in Microsoft office application

    • Be a good leader

    • Model and demonstrate effective Christian leadership and able to lead daily devotions.

    CORE CAPABILITIES

    Achieving Capabilities:

    Achieving quality results & service. Practicing accountability & integrity. Communicating

    information effectively.

    1. Proven ability to prepare and report various deliverables on time

    2. Satisfactory coordination, planning, organizational, monitoring and communication

    skills

    Thinking Capabilities:

    Thinking clearly, deeply and broadly. Understanding the Humanitarian

    Industry. Understanding World Vision’s mission and operations. Practicing innovation and

    change.

    1. Leads and manages financial services and products provision to clients

    2. Proven problem solver who shows both leadership and delegating skills

    Self-Managing Capabilities:

    Demonstrating Christian values in life and work. Learning for

    growth and development. Maintaining work/life balance and effectiveness.

    1. Should demonstrate maturity and provide strong spiritual leadership

    2. Continually improving and developing new skills

    3. Should be a role model for other staffs in work/life balance

    Relational Capabilities:

    Building collaborative relationships. Practicing gender and cultural

    diversity. Influencing individuals and groups.

    1. Able to develop strong VFT relationships with clients

    2. Able to builds a strong Relationship Officer Team

    
    

    DISCLAIMER;-

    'VisionFund maintains a zero-tolerance policy for violence, abuse, or sexual exploitation against children and vulnerable adults by any staff or affiliates. To ensure client and community protection, we strictly prohibit hiring anyone with an unsuitable background, regardless of whether their role involves direct contact. Every team member must understand these safeguarding priorities and remain open to ongoing training.

    Applicant Types Accepted:

    Local Applicants Only We need to produce HTML. Let's extract plain text sections. First paragraph: "With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith." Then line break
    
    then "Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!" So combined: two sentences separated by blank line? We'll treat as one paragraph? Could be two paragraphs separated by line break. Since there is
    
    indicating a paragraph break. We'll output as two

    tags. Then empty

    ignore. Then "

    Employee Contract Type:

    " then text "Local - Fixed Term Employee (Fixed Term)" then
    empty. Then "

    Job Description:

    " then "

    Specific responsibilities

    " then bullet list paragraphs. We need to decide structure: We'll have:

    With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

    Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

    Employee Contract Type:

    Local - Fixed Term Employee (Fixed Term)

    Job Description:

    Specific responsibilities

    • To supervise and monitors the daily activities of the Relationship Officers
    • Lead and supervise group lending team in conducting accurate marketing and promotion of VFT products
    • Visit and verify all newly formed groups and clients before approval.
    • Monitor field activities by visiting groups and clients.
    • Conduct follow up visits with existing clients according to the monitoring schedule.
    • Handle client complaints promptly and ensure timely resolution.
    • Drive branch performance through assigned staff to achieve targets for Saving, Insurance and Loan related (disbursement, portfolio growth, Portfolio Quality, and number of clients).
    • Support and oversee loan disbursement to ensure compliance with VFT procedures.
    • Hold group lending team meetings to review performance and provide coaching timely
    • Maintain strong portfolio quality through close monitoring and proactive risk management.
    • To conduct regular performance evaluation of the Relationship Officers, and recommends any promotion or termination to the Business Center/Branch Manager and /or Regional Manager.
    • To Ensure 100% on-time collection or enforces “zero tolerance against missed loan payments.”
    • To Perform other tasks as may be prescribed by the Supervisor or Management.
    Then we have MAJOR RESPONSIBILITIES heading. We need to treat "MAJOR RESPONSIBILITIES" as

    . Then subheadings like "Staff recruitment and Training 20%" etc. Should they be

    as well? They are headings within MAJOR RESPONSIBILITIES. Could also be

    but then we would have nested headings same level. Might be okay. However the instruction says use

    for section headers (e.g. Responsibilities, Qualifications, Requirements, Education, Experience, Skills, How to Apply, Key Duties, About the Role). It doesn't forbid using for subsections. We'll use

    for each heading. Thus:

    MAJOR RESPONSIBILITIES

    Then we have a blank

    
    
    

    which we can ignore. Then heading "Staff recruitment and Training 20%" =>

    Staff recruitment and Training 20%

    Then bullet list. Then "Monitoring (40%) " =>

    Monitoring (40%)

    Then bullet list. Then "Coordination 20%" =>

    Coordination 2