Relationship Manager Micro SME

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

Responsible to drive business growth from Micro-Small & Medium Enterprises (Micro-SMEs) Segment in-line with Bank’s Policy, Procedures and Strategy.

Job Description

Key Accountabilities

Business Growth

• Develop and maintain business relationship with existing and potential customers and act as Bank’s key contact person to Micro-SME customers
• Assist branches to identify, negotiate business opportunities to grow business portfolio in line with annual business targets
• Initiate and conduct customer engagements such as focus groups, customer forums, workshops aimed at identifying customer needs, building and strengthen relationships with customers, customer retention and customer loyalty creation
• Engagement with various stakeholders   to ensure growth of Micro-SME business and that Bank’s interests are properly represented and safeguarded
• Manage sales leads  through the entire funnel, ensuring consistent pipeline progression from first touch to contract maturity across all branches."
• Participate in developing business operating flows, procedures and processes.
• Support Manager Micro-SME lending on soliciting and managing guarantee funds to enhance security cover to Micro-SME loan portfolio.
• Support branches in credit structuring and appraisal of Micro-SME loan applications to ensure facilities are granted according to Bank’s Policy and Procedures
• Review loan portfolio and recommend appropriate interventions to ensure it performs in line with approved performance indicators and target
• Support branches to solicit deposits from Micro-SME customers to meet Retail liability targets
• Benchmark bank’s products and services to that of competitors in the market and advice improvement whenever needed.
• Explore, initiate and nurture emerging business leads/opportunities for growth of Micro-SME business across branches.
• Monitor and ensure Micro-SME loan portfolio quality is within the acceptable risk levels. 
• Perform other duties as may be directed or assigned by his/her supervisor 

Product Development

• Collaborate with Product team in enhancing and developing new products to suit Micro-SME customers and ensure training and launches are done in accordance with Bank procedures
• Monitoring efficiency and effectiveness of Micro-SME product, review performance and recommend corrective measures accordingly.
• In collaboration with Product team, review and advise on proper pricing of Micro-SME products to remain competitive in the market.
• Develop and maintain a product catalogue for Micro-SME business    

Risk Management

• In collaboration with Credit Unit, participate in review of Credit Policy, Procedure Manual etc to accommodate market, industrial and regulatory changes in Micro-SME lending business
• Address Risk, Compliance or Audit issues related to Micro-SME business in the Bank
• Ensure compliance with Micro-SME procedures in all business engagements
• Assist branches to monitor performance of Micro-SME portfolio and undertake or recommend appropriate intervention to ensure it performs in line with approved performance indicators and targets
• Assist branches to ensure compliance with loan covenants.
• Participate in developing business operating flows, procedures and processes

Education and Experience

Education required

• Holder of First degree or its equivalent in Finance, Accounting, Agribusiness, Banking, Economics, Planning and/or relevant fields from recognized higher learning institution. Master’s degree or Banking Certification will be an added advantage.

Experience required

• At least 3 years of working experience in Banking Industry
• Experience in Micro-SME lending in Financial Institution will be an added advantage.
• Significant understanding of Micro-Finance Lending business with proven success in developing client relationships and delivery of solutions to the bottom of the Banking Pyramid.

Other Relevant Requirements

• Ability to work under pressure in complex environment including travelling to upcountry
• Sound understanding of Microfinance products and services
• Self-motivated, innovative with ability to initiate and lead change.
• Excellent knowledge of Banking operations and financial markets in Tanzania
• Well-developed analytical, quantitative and problem-solving skills.
• Credit structuring and analysis skills
• Excellent communication (English and Kiswahili), numerical, analytical and report writing skills
• Strong computer skills; proficient in outlook, word, excel and power point
• Managerial and leadership skills (Analytical, Conceptual and resourcefulness)
• Strong interpersonal and networking skills for both internal and external customers
• Ability to prioritize effectively and execute tasks in a high-pressure environment

Skills required

Technical skills

• Analytical skills (business & credit)
• Financial analysis
• Credit Management
• Problem-solving & decision making
• Selling and negotiation
• Written and verbal (Presentation) communication. 
• Customer relationship Management
• MS Office (Excel, Word, PowerPoint)

Behavioral skills

• Critical thinking perspective
• Good interpersonal, teamwork/networking with internal and external customers.
• Ability to organize and manage stakeholders’ engagements.
• Leadership qualities (innovative, creative, change champion)
• Ability to prioritize and execute tasks in a high-pressure environment.
• Ability to work with minimum supervision

Qualifications

• Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies
• Banking Knowledge (Meets all of the requirements)
• Commercial mindset - Junior (Meets some of the requirements and would need further development)
• Customer Excellence - Service Delivery (Meets all of the requirements)
• Digital familiarity (Meets all of the requirements)
• Experience in a similar environment
• Openness to change (Meets some of the requirements and would need further development)
• Product and/or Service Knowledge (Meets all of the requirements)
• Relationship building (Meets some of the requirements and would need further development)