Receptionist

Business Unit / Division: Tsebo Facilities Solutions

Job Type Classification: Full Time

Location - Town / City: Durban

About Us

Tsebo Facilities Solutions is looking for a Receptionist to provide a professional front-of-house service that creates a positive workplace experience for clients, visitors, and stakeholders. The Receptionist is responsible for delivering exceptional customer service, maintaining workplace standards, coordinating facility-related support services, managing meeting spaces and consumables, and ensuring operational requirements are effectively met in alignment with Tsebo and client expectations. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Customer Service & Client Experience

• Deliver a professional and welcoming reception service to all visitors, guests, contractors, and client employees.
• Ensure high standards of customer service are consistently maintained.
• Investigate and resolve client or visitor concerns promptly and professionally.
• Identify opportunities to enhance workplace experience and customer service delivery.
• Maintain positive relationships with all stakeholders and service providers.

Reception & Front-of-House Operations

• Manage reception and switchboard functions during operational hours.
• Coordinate meeting rooms, demo rooms, and visitor arrangements.
• Ensure reception areas remain presentable, clean, and fully operational.
• Monitor visitor access and adhere to client procedures.

Workplace & Facilities Coordination

• Support workplace operations by coordinating:
  • Cleaning services
  • Hygiene services
  • Indoor plant services
  • Consumable stock management
  • Stationery supplies
  • Beverage services
• Monitor the condition and availability of workplace facilities.
• Escalate maintenance and workplace issues through the appropriate channels.

Operational Support

• Assist in planning and coordinating workplace events and client activities.
• Maintain effective communication with relevant departments regarding operational requirements.
• Ensure effective handovers between colleagues where applicable.
• Monitor and follow up on outstanding client service requests.

Quality Assurance

• Conduct daily workplace inspections against agreed quality standards.
• Perform random quality checks on contracted service providers.
• Ensure all issues relating to health, safety, cleanliness, and visual standards are escalated appropriately.
• Track and follow up on corrective actions.

Reporting & Administration

• Provide daily, weekly, monthly, and ad-hoc operational reports.
• Record complaints, compliments, recommendations, and workplace statistics.
• Monitor and report on:
  • Switchboard and telecommunications activity
  • Consumable usage and trends
  • Visitor-related incidents
  • Operational performance metrics
• Maintain accurate records and documentation.

Learning & Development

• Demonstrate Tsebo values and professional standards at all times.
• Participate in continuous learning and development opportunities.
• Identify personal training needs to improve performance.
• Share knowledge and assist in training colleagues where required.

Skills and Competencies

• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Customer service and stakeholder management.
• Reception and switchboard management.
• Facilities and workplace services coordination.
• Report writing and record keeping.
• Stock control and consumables management.
• Problem-solving and issue resolution.
• Basic supervisory and coordination skills.
• Ability to learn new systems and technologies.

Qualifications

Qualifications

• Grade 12 (Matric)
• A tertiary qualification in Hospitality Management or a related field will be advantageous.

Experience Required

• 4 to 5 years' experience in a Receptionist, Concierge, Front-of-House, Customer Service, or similar role.
• Experience within hospitality, facilities management, corporate reception, or workplace services.
• Experience overseeing soft services operations such as cleaning, hygiene, and workplace support services.