People Systems Coordinator

Purpose of the Job

The purpose of the People Systems Coordinator role is to enhance People Team Operations by ensuring accurate employee data management and adherence to best practices within people systems. This role involves investigating system issues, providing user support and training, and gathering feedback to align processes with functional goals. By coordinating enhancements and complying with Governance, Risk, and Compliance (GRC) standards, the coordinator ensures a streamlined People experience that empowers the workforce and supports data-driven decision-making.

Job Objectives

• System and Data Support • Identifying trends in recurring errors and proposing preventative fixes. • Supporting date rule checks and user acceptance testing. • Support the preparation of basic reports for internal use. • Troubleshoot system issues and log incidents in the service management system (Helix) for timely resolution.
• User Assistance and Training • Provide support to the People Team and employees with low-complexity system-related queries. • Develop user guides and training materials to enhance system understanding. • Act as a super user for specific tasks, offering guidance and assistance as needed.
• Process Improvement • Collaborate with team members to identify and implement small enhancements within People systems. • Monitor overdue JIRA tickets, follow up on their status, and escalate when necessary for timely resolution.
• Stakeholder Communication • Respond to inquiries related to People systems from staff and stakeholders, ensuring effective communication. • Submit user access requests and ensure compliance with Governance, Risk, and Compliance (GRC) requirements.
• Reporting and Coordination • Assist specialists with reporting tasks and invoice-related activities for accurate and timely processing. • Compile and distribute monthly Service Level Agreement (SLA) reports to track performance against service targets and identify areas for improvement. • Support the function by coordinating specific tasks and events as needed.

Qualifications

• Diploma in Human Resources, Information Technology, Information Systems, or a related field - (essential).

Experience

• +2 years’ experience in HR systems support, or a similar role, with exposure to providing support to HR systems users, preferably in a corporate or retail context - (essential).

Knowledge and Skills

• Practical understanding of incident escalations and efficient resolutions through SLAs - (desirable). • SAP foundational knowledge within the context of supporting incidents - (essential) • Proficient in MS Suite, with intermediate Excel skills - (essential)