Patient Liaison Officer - Healthwise

Business Unit / Division:
Fedics

Job Type Classification:
Full Time

Location - Town / City:
Central Durban

About Us:
We are looking for a Patient Liaison Officer to support our hospital catering team by engaging with patients, capturing meal preferences, managing diet requirements, and ensuring a positive patient experience. This role provides a vital communication link between patients, nursing staff, and the catering team to support safe, accurate, and patient-centred meal service. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity . We specialise in Catering , Facilities Management , Cleaning and Hygiene , Pest Control , Protection , Energy , Procurement , Workspace Design , Engineering, Remote Camps , and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities:
To ensure that guests are greeted courteously. To be readily available at all times to deal with problems or complaints. To ensure that front of house area has been serviced and maintained to the standards laid down by the Company. To ensure effective liaison between front of house and back of house departments. To ensure effective and speedy service. To ensure that enquiries, messages, are dealt with courteously and efficiently. To ensure that all Front of House areas are clean and tidy at all times. To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay. To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff. To monitor trends within the industry and make suggestions how these could be implemented. Visit patients daily to record meal choices, diet needs, allergies, and cultural or religious preferences. Capture and communicate patient meal orders accurately and on time to the catering team. Confirm special diet instructions with nursing staff to ensure clinical compliance. Check patient trays for accuracy and presentation before delivery. Record patient feedback and report trends to the Catering Manager.

Skills and Competencies:
Be able to communicate and understand the predominant language(s) of the canteen’s trading area. Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations Ability to engage with patients professionally and respectfully. Understanding of hospital diets (advantageous; training provided). Good attention to detail and accuracy in capturing meal information. Customer service mindset and ability to handle patient queries professionally. Basic administrative and record-keeping ability.

Qualifications:
Grade 12 / NQF Level 4. 1–2 years’ experience in a hospital, healthcare, catering, or patient-facing role (advantageous). Experience in hospitality, customer service, or food service. Knowledge of hygiene and infection-control standards is beneficial.