Market Intelligence, Research and Development Lead

<span><span><span><span><span><span><span><p style="text-align:left"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p></span></span></span></span></span></span></span><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b><u>Job Summary</u></b></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>Key responsibilities for this role will be on research &amp; development, economic intelligence and forecast, market dynamics, consumer behaviour, time to market, products efficiency, and process optimization. This role will drive NBC Bank’s research and development agenda by providing deep market insights, monitoring economics &amp; competitive dynamics, understanding customer insights &amp; behaviour, and identifying emerging trends that influence product design, operational efficiency, and strategic decision-making.<br>This role will lead transformation initiatives to streamline processes, accelerate time-to-market, optimize products, and enhance customer experience, ensuring the bank remains competitive, agile, and customer-centric.<p></p><p></p><span><span><span><span><span><span><span><p style="text-align:left"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Job Description​</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p></span></span></span></span></span></span></span><span></span><p><b><span style="font-size:14px">Market Intelligence &amp; Research</span></b></p><ul><li><p><span style="font-size:14px">Lead end to end market intelligence, including industry scanning, competitive analysis, regulatory trends, and macroeconomic monitoring.</span></p></li><li><p><span style="font-size:14px">Conduct research on consumer behaviours, customer needs, and emerging market expectations.</span></p></li><li><p><span style="font-size:14px">Identify strategic opportunities, threats, and unmet customer needs to inform business strategy.</span></p></li><li><p><span style="font-size:14px">Produce insights and reports that support senior leadership decision making.</span></p></li><li><p><span style="font-size:14px">Evaluate external trends such as fintech innovations, payments evolution, digital banking practices, and global banking benchmarks.</span></p></li></ul><p><span style="font-size:14px"> </span></p><p><b><span style="font-size:14px">Research &amp; Development (R&amp;D)</span></b></p><ul><li><p><span style="font-size:14px">Drive NBC’s Research and Development agenda by exploring new technologies, business models, and product opportunities.</span></p></li><li><p><span style="font-size:14px">Partner with product teams to validate ideas using market research, customer insights, and competitive benchmarking.</span></p></li><li><p><span style="font-size:14px">Develop business cases, concept notes, and feasibility assessments for new product or process initiatives.</span></p></li><li><p><span style="font-size:14px">Facilitate experimentation, prototype testing, and pilot implementation of new concepts.</span></p></li></ul><p><span style="font-size:14px"> </span></p><p><b><span style="font-size:14px">Customer Insights &amp; Behaviour Analytics</span></b></p><ul><li><p><span style="font-size:14px">Conduct customer segmentation, journey analysis, and experience research to uncover friction points and improvement opportunities.</span></p></li><li><p><span style="font-size:14px">Develop customer personas, needs analysis, and behavioural insights to influence product roadmaps.</span></p></li><li><p><span style="font-size:14px">Track customer sentiment, usage patterns, and product performance to advise on optimizations.</span></p></li></ul><p><span style="font-size:14px"> </span></p><p><b><span style="font-size:14px">Process Optimization</span></b></p><ul><li><p><span style="font-size:14px">Lead transformation initiatives that simplify processes, reduce operational inefficiencies, and improve turnaround times.</span></p></li><li><p><span style="font-size:14px">Apply different methodologies to propose lightweight, efficient, customer-centric processes that improve TAT and overall business output.</span></p></li><li><p><span style="font-size:14px">Collaborate with Operations, Technology, and Business Units to smoothen processes and improve service delivery.</span></p></li><li><p><span style="font-size:14px">Assess and optimize time to market for new products, ensuring speed, agility, and compliance.</span></p></li></ul><p><span style="font-size:14px"> </span></p><p><b><span style="font-size:14px"> </span></b></p><p><b><span style="font-size:14px"> </span></b></p><p><b><span style="font-size:14px"> </span></b></p><p><b><span style="font-size:14px">Product &amp; Portfolio Support</span></b></p><ul><li><p><span style="font-size:14px">Work with Product Teams to ensure alignment between market needs, customer expectations, regulatory shifts, and product offerings.</span></p></li><li><p><span style="font-size:14px">Evaluate product performance and recommend improvements or repositioning strategies.</span></p></li><li><p><span style="font-size:14px">Support the development of pricing strategies, value propositions, and go to market frameworks.</span></p></li></ul><p><span style="font-size:14px"> </span></p><p><b><span style="font-size:14px">Stakeholder Engagement &amp; Communication</span></b></p><ul><li><p><span style="font-size:14px">Present research outcomes, transformation recommendations, and strategic insights in clear, actionable formats.</span></p></li></ul><p style="text-align:left"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Qualifications</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p style="text-align:inherit"></p>Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment at junior specialist level, Management information systems (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Personal mastery (Meets all of the requirements), Reasoning (Meets all of the requirements)<p style="text-align:inherit"></p><p style="text-align:inherit"></p>