Internal Comms Partner

About the role:

Join Shoprite as an Internal Comms Partner in Cape Town, helping employees understand the decisions, programmes and opportunities that shape their working lives. Partnering with the People team, you’ll develop communication plans across priorities including culture, wellbeing, benefits, recognition, development and organisational change. You’ll advise leaders on communicating with clarity and empathy, making complex or sensitive information relevant and accessible to employees in stores, offices and across our operations. Working with our Content team and Traffic Manager, you’ll turn these plans into coordinated communication and use employee feedback and performance data to improve their effectiveness.

What you'll do:

Develop communication plans that connect People priorities to employees’ everyday experiences, making clear what matters to them and what action they need to take. Advise People leaders on communicating complex or sensitive matters with empathy, clarity and an understanding of different employee circumstances. Support communication across the employee journey, including onboarding, wellbeing, benefits, recognition, development and change. Use employee questions, feedback and listening insights to identify information gaps and shape communication Equip managers and People Partners with clear messages and resources to support meaningful conversations with their teams. Plan communication for employees across stores, offices and operations, accounting for differences in language, access and working environments.

What you bring:

Diploma or Advanced Certificate in Communications, Public Relations, Marketing, Journalism, Business, Change Management, or a related field (essential). Minimum of five years' experience in internal communications, corporate communications, stakeholder communication, change communication, or employee engagement within a complex organisational environment (essential). Proven ability to develop comprehensive communication plans, messaging strategies, channel recommendations, and delivery timelines tailored to assigned business portfolios or projects. Demonstrated experience advising business stakeholders, translating business priorities into effective communication outcomes, and coordinating delivery through collaborative teams. Strong skills in stakeholder advisory and influence, building trusted relationships with portfolio leaders and key stakeholders to provide clear communication guidance. Competence in communication planning, with sound judgement in selecting appropriate audiences, messaging approaches, channels, timing, and sequencing to support understanding and adoption. Experience in coordinating communication delivery governance, working effectively with content and traffic teams to ensure timely, high-quality outputs aligned with organisational standards. Practical knowledge of measuring engagement, adoption, and communication effectiveness, utilising feedback and performance metrics to drive continuous improvement. Accountability for portfolio communication ownership, with a focus on delivering outcomes that support strategic objectives and enhance employee engagement and change initiatives. Adaptability to work within a Centre of Excellence (COE) governance framework, maintaining standards, templates, and ways of working for consistent communication quality.