Digital Financial Services (DFS) Business Development Manager

Key Duties

• Drive DFS Business Growth Develop and execute area specific strategies to increase customer acquisition, transaction volumes, and revenue across all digital and other channels in Zanzibar.
• Expand Mobile and Internet Banking Adoption Lead initiatives to onboard retail, SME, and corporate customers onto mobile banking and internet banking platforms while driving usage.
• Grow Merchant Acquiring Business Identify, acquire, and manage merchants for POS, KCB LIPA, and online payment acceptance solutions to increase card and digital payment usage.
• Develop Agency Banking Network Recruit, onboard, train, and manage agency banking partners to improve financial service accessibility and transaction growth.
• Build Strategic Partnerships Establish and maintain relationships with business organizations, payment service providers, tourism stakeholders, and community organizations to drive DFS adoption.
• Market Intelligence and Opportunity Identification Analyze market trends, competitor activities, customer behavior, and emerging opportunities to inform growth strategies.
• Manage Sales Pipeline and Business Development Activities Generate leads, conduct sales presentations, negotiate commercial terms, and close business opportunities across DFS products.
• Monitor Performance and Deliver Growth Targets Track key performance indicators (KPIs) including customer acquisition, active users, transaction volumes, merchant growth, agent productivity, and revenue generation.
• Coordinate Cross-Functional Execution Work closely with business segments, operations, technology, risk & compliance, marketing, and branch teams to ensure successful implementation and adoption of DFS solutions.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Experience

[1] Need Types are : RQ = Required, AA = Added Advantage