DFS Innovation Specialist

Job Title

Innovation Research & Opportunity Identification, Innovation Ideation & Development, Innovation Project Support, Product Innovation & Commercialization, Customer Experience & Design Thinking, Ecosystem & Partnership Support, Reporting & Performance Monitoring, Knowledge Management & Innovation Culture

Responsibilities

• Conduct market research, competitor analysis, and trend monitoring to identify innovation opportunities.
• Monitor emerging technologies, fintech developments, digital banking trends, and changing customer needs.
• Analyze customer feedback and market insights to identify opportunities for new products, services, and process improvements.
• Support the development of innovation proposals and business cases.
• Participate in ideation workshops, innovation challenges, design-thinking sessions, and brainstorming DFS initiatives.
• Support the development of innovative concepts and solution prototypes.
• Evaluate ideas for feasibility, customer value, commercial potential, and strategic alignment.
• Assist in preparing innovation concepts for pilot testing and commercialization.
• Coordinate innovation initiatives from concept through pilot and implementation stages.
• Support project planning, documentation, progress tracking, and stakeholder coordination.
• Assist in the execution of proof-of-concepts (POCs), pilot projects, and innovation experiments.
• Track project deliverables, risks, issues, and implementation timelines.
• Support product teams in translating innovation concepts into viable products and services.
• Participate in product testing, pilot execution, User Acceptance Testing (UAT), and customer feedback collection.
• Monitor product adoption and performance following implementation.
• Contribute to commercialization and market rollout activities.
• Support customer journey mapping and customer experience improvement initiatives.
• Gather customer insights through surveys, interviews, focus groups, and market research activities.
• Identify customer pain points and recommend innovative solutions.
• Promote design-thinking methodologies and customer-centric innovation practices.
• Support engagement with fintechs, startups, innovation hubs, universities, accelerators, and technology partners.
• Assist in evaluating partnership opportunities and innovative solutions from external providers.
• Coordinate innovation events, ecosystem engagements, hackathons, and partnership activities.
• Maintain relationships with innovation stakeholders and ecosystem participants.
• Maintain innovation pipeline records and project documentation.
• Prepare innovation reports, dashboards, presentations, and management updates.
• Track innovation KPIs, project outcomes, and business impact.
• Provide recommendations for improving innovation effectiveness and execution.
• Promote innovation awareness and knowledge-sharing across the Bank.
• Support innovation campaigns and employee engagement initiatives.
• Assist in maintaining innovation repositories, best practices, and lessons learned.
• Encourage collaboration and experimentation within teams and business units.

Qualifications

1. Academic & Professional

   Particulars	Detail	Specific Field or Qualification	Need Type
   Education	Bachelor’s degree	Bachelor’s degree from a recognized university	Mandatory
   	Master’s degree	Master’s degree in Business Administration, Innovation Management, or a related field	Desirable
   	PhD	PhD in Innovation, Technology, or a related field	Desirable
   Professional	Certification	Certification in Design Thinking, Lean Six Sigma, or Project Management	Desirable
   	Experience	Minimum of 3 years of relevant experience in innovation, product development, or a related field	Mandatory

How to Apply

Interested candidates are requested to submit their resume, cover letter, and any relevant supporting documents to the Human Resources Department at hr@bank.com by .

Note: Only shortlisted candidates will be contacted for an interview.