DFS Card Issuing Specialist

Responsibilities

• Drive issuance, activation, and utilization of debit, credit, prepaid, credit card, and virtual card products to meet business targets.
• Coordinate end-to-end card issuance processes, including production, personalization, activation, renewal, replacement, and delivery.
• Analyze card issuance, activation, and transaction trends to identify opportunities for increasing customer adoption, card utilization, and transaction volumes.
• Liaise with branches, customer service teams, and support functions to resolve card-related issues and deliver superior customer experience.
• Manage operational relationships with card schemes, card personalization bureaus, and other service providers to ensure compliance with service level agreements and quality standards.
• Monitor and report key performance indicators (KPIs) including card issuance volumes, activation rates, portfolio growth, transaction volumes, revenue generation, and customer usage trends.
• Collaborate with sales, marketing, and digital channels teams to implement campaigns and initiatives promoting card acquisition, activation, and ongoing usage.
• Identify and implement enhancements to card issuance and fulfillment processes to improve turnaround times, operational efficiency, customer satisfaction, and cost effectiveness.
• Support the implementation and adoption of emerging card technologies and digital payment solutions.
• Prepare periodic performance reports and provide business insights to support decision-making, portfolio optimization, and strategic growth initiatives.

Minimum Position Qualification Requirements

1. Particulars	Detail	Specific Field or Qualification	Need Type
   Education	Bachelor’s degree	Bachelor in Banking/Finance or equivalent	RQ
   	Professional Qualifications	Merchant Acquiring and card background	AA
   	Master’s Degree	Business Administration	AA

b. Experience