Job Description
About the role
The purpose of the CxHub Agent I is to support customer interactions across all supported contact centre channels while developing the knowledge, skills and experience required to deliver excellent customer service independently. The role focuses on building product, process and customer engagement capability through practical experience, coaching and continuous learning.
What you'll do
Customer Service Delivery
Support customer interactions across voice, email, chat, social media and other supported channels.
Resolve routine customer enquiries in line with established policies, procedures and service standards.
Provide accurate information relating to products, services, promotions and processes.
Escalate complex or unresolved queries to senior team members where appropriate.
Learning and Capability Development
Build knowledge of products
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