Call Centre Agent

Job Description

We're looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town. Applicants should be able to work shifts and should have access to reliable transport.

Key Responsibilities

• Preparation for Inbound and Outbound Calls.
• Quality of Call Opening.
• Quality of Collections Call.
• Quality of Credit Line Affordability Calculations.
• Educating the Customer – education with regards to benefits of payment; NCA, Fashion Delivery Service and consequences of non-payment.
• Administration - demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field.
• Quality of Call Ending.

Qualifications and Experience

• Matric or equivalent qualification.
• Previous relevant experience is advantageous.

Competencies

Essential Competencies

• Computer literate (Excel, Word)

Behavioural

• An ability to focus and concentrate
• Excellent customer relations and people skills
• Excellent communication skills and writing skills in English
• The ability to work independently, in a fast paced environment
• Accuracy and attention to detail
• An ability to focus and concentrate
• Proactive, self-motivated and flexible
• Problem solving skills.
• Telephone Personality – displays a customer-orientated, energetic, friendly, respectful and empathetic telephone personality.